Shipping Policy
This Shipping Policy outlines the terms related to the delivery of merchandise purchased through the Anahata website.
Anahata is a brand operated by Digiloom Sustainable Fashion Pvt Ltd, and all merchandise orders and shipments are managed by Digiloom Sustainable Fashion Pvt Ltd.
- Shipping Locations
Currently, we ship merchandise within India only. We do not offer international shipping at this time. - Order Processing Time
Orders are typically processed within 3–5 working days from the date of successful payment.
Processing times may vary during high-demand periods, events, or due to unforeseen circumstances. - Shipping Timeline
Once dispatched, orders are usually delivered within 5–10 working days, depending on the delivery location and courier partner.
Delivery timelines are indicative and may vary due to external factors such as weather conditions, regional restrictions, or courier delays. - Shipping Charges
Shipping charges, if applicable, will be clearly displayed at the time of checkout.
Any applicable taxes will be included in the final order value as per Indian regulations. - Order Tracking
Customers will receive order confirmation details via email or SMS after placing an order.
Tracking details will be shared once the order has been dispatched, where applicable. - Delivery Partners
We work with third-party courier and logistics partners to deliver merchandise safely and efficiently. Digiloom Sustainable Fashion Pvt Ltd is not responsible for delays caused by courier partners beyond reasonable control. - Undelivered or Returned Shipments
In case a shipment is returned due to incorrect address, unsuccessful delivery attempts, or refusal by the recipient, re-shipping charges may apply.
Refunds, if applicable, will be processed as per our Refund & Cancellation Policy. - Damaged or Defective Products
If a product is received in a damaged or defective condition, customers are requested to contact us within 48 hours of delivery, along with supporting images, for resolution. - Contact Information
For any shipping-related queries, customers may contact us through the support details provided on this website.